Customer Support
Shipping & Returns Policy
At TechxPress, we aim to deliver your orders safely and on time. Please review our shipping and return policies below for complete transparency.
Shipping Policy
We offer reliable shipping services across Pakistan through trusted courier partners.
- Orders are processed within 24–48 business hours after confirmation.
- Delivery time usually ranges between 2–5 working days, depending on location.
- Shipping charges (if applicable) are clearly mentioned at checkout.
- Once dispatched, a tracking number is shared via WhatsApp or SMS.
- We use reputable courier services such as TCS, Leopards, and PostEx.
Delivery Coverage
We deliver orders nationwide. For on-site services, delivery and service availability is limited to a 10–15 KM radius of DHA Phase 8 and Hafeez Center.
Return & Exchange Policy
Your satisfaction is important to us. Please read our return and exchange terms carefully.
- Returns or exchanges are accepted within 3 days of delivery.
- Products must be unused, undamaged, and in original packaging.
- Any item found damaged due to misuse will not be eligible for return.
- Customers must inform us immediately in case of wrong, defective, or damaged items.
Non-Returnable Items
- Software, digital products, and license keys
- Customized or special-order items
- Used accessories and consumables
Refunds
- Approved refunds are processed within 5–7 working days.
- Refunds are issued via the original payment method or store credit.
- Shipping charges are non-refundable.
Need Assistance?
For shipping updates, returns, or exchanges, feel free to contact us.
Phone / WhatsApp: